Refund Policy

Products purchased through iEi Consultants Pte Ltd, which qualify for a refund as per the terms and conditions of purchase, are payable within 30 days from the date of authorization, return of materials and receipt of a written or verbal request within 7 days of the purchase.

Customers / clients are required to contact us prior to the return of goods to qualify the return criteria. Upon confirmed qualification, a Return Merchandise Authorization will be issued. This Return Merchandise Authorization is only valid for 30 days. Goods return after this time will not be entertained. Our company will not accept delivery for any returned material that does not have prior Return Merchandise Authorization.

We recommend all customers return goods via a registered or secured method of post. Although it is left to the discretion of the customer, the company accepts no responsibility for goods lost in transit.

Returned materials must be received in an intact and re-saleable condition. Quality Assurance on returned materials will be conducted by the company within 3 working days of receipt of goods.

Applications for refunds will be approved only when goods comply with the company’s Quality Assurance.

Refund payments for approved returned products will be made via the method of original purchase, with the exception of Direct debit payments, which will be refunded by cheque. Please note in credit card refunds, that payments may take 3-5 working days from date of terminal approval to show on the cardholder’s account. This detail can be confirmed further by the cardholder with their institution.

Any enquiries associated with the Terms and Conditions of refunds and returns must be directed to the Administration Officer through email at